Returns & complaints

Effective from 20 June 2026

Hygiene product — important information before you buy.
Liftaya products — including push-up inserts, adhesive bras (sticky bras), shaping underwear and clothing, and other products worn directly on the body — are hygiene products supplied in sealed protective packaging. For reasons of health protection and hygiene, in accordance with applicable EU consumer law (and Art. 38(5) of the Polish Consumer Rights Act of 30 May 2014), the right of withdrawal (return) does NOT apply once the packaging has been opened (seal broken). Opening the sealed packaging means losing the right to return the product.

When a return is possible

A return (withdrawal within 14 days) is possible only when all of the following conditions are met together:

  1. The protective packaging (seal) is intact and unopened;
  2. The product is factory-sealed, unused and complete, in its original packaging;
  3. No more than 14 days have passed since receiving the order;
  4. You notified us of the return in advance by e-mail at [email protected].
In practice: if the packaging has been opened or the seal broken — a return is not possible (hygiene product). This also applies if the product was tried on or used.

Inspection and refusal of return

  1. Every returned product is inspected by the Seller upon receipt.
  2. If the protective packaging is damaged, the seal is broken, or the product shows signs of opening or use, the Seller may refuse the return and not refund the payment.
  3. In such a case the product may be sent back to the Customer at their expense.

How to return (when conditions are met)

  1. Write to [email protected] (you may use the form template below).
  2. Send the unopened, sealed product to the returns address:
    Liftaya, ul. Kapelanów Wojskowych 8E/3, 44-194 Knurów, Poland
  3. The cost of return shipping is borne by the Customer.
  4. After a positive inspection we refund the product price within 14 days, using the same payment method.

Complaints (defective products)

Regardless of the above, if a product is defective or damaged (not in conformity with the contract), you have the right to complain:

  1. Submit a complaint to [email protected], attaching a description and photos of the defect and your order number.
  2. A complaint covers only genuine defects/damage — it does not cover changing your mind about an opened product.
  3. We handle complaints within 14 days.

Withdrawal form template

To: Liftaya, ul. Kapelanów Wojskowych 8E/3, 44-194 Knurów, Poland, [email protected]

I hereby give notice of withdrawal from the sales contract for the following items (unopened, sealed product):

……………………………………………………………………………

Date of receipt: ………………   Order number: ………………

Name: ……………………………………

Address: ……………………………………

Date: …………………   Signature (if on paper): …………………

Out-of-court dispute resolution

A Consumer may use the European Commission's ODR platform: ec.europa.eu/consumers/odr.

Seller: LIFTAYA Sebastian Maćkowski, ul. Kapelanów Wojskowych 1A/26, 44-194 Knurów, Poland, VAT ID (NIP) 9690838055. Returns address: ul. Kapelanów Wojskowych 8E/3, 44-194 Knurów, Poland. Contact: [email protected].